Return Eligibility & Qualifying Conditions
Valid Return Time Limit
Customers can apply for return and refund services within 30 calendar days from the date of receiving the ordered goods. Any return application submitted after the 30-day time limit shall not be accepted without special permission from our official customer service team.
Acceptable Return Reasons
We support returns and refunds for the following eligible situations:
Product Damage: The product is physically damaged during transportation, including broken appearance, cracked parts and other visible damage.
Unusable Defects: The product has functional defects and cannot be used normally in accordance with the product description.
Model Inconsistency: The received product model, specification or version is inconsistent with the product information displayed on our official website.
Official Return Procedures
Contact Customer Service First
Before returning any goods, all customers must contact our customer service team to submit a return application. It is forbidden to return the goods without prior notification.
Official Return Address Acquisition
The return address is not the original shipping address or our business address. Please consult customer service to obtain the designated official return address. Any goods sent to the original shipping address or business address will be rejected, and we have the right to refuse subsequent refund processing for such invalid returns.
Contact Information
For return consultation, application submission and other after-sales questions, please send an email to our official customer service mailbox: support@xyjzxy.store. Our staff will reply and process your request as soon as possible.
Return Shipping Cost Allocation
The bearer of return postage is determined based on the return reason, and the specific regulations are as follows:
Merchant-Borne Postage
If the product has quality problems (including transportation damage, factory defects, functional failure and other non-human-induced product problems), our merchant shall bear all return shipping costs. Customers do not need to pay any postage fees.
Customer-Borne Postage
For customer remorse reasons, including but not limited to personal dislike of the product, wrong purchase of product model/specification, unnecessary purchase and other subjective reasons, the customer shall independently bear all return shipping costs.
Refund Relevant Terms
No Restocking Fee
xyjzxy.store solemnly promises: we will never charge any restocking fee for any eligible return orders. All refund amounts do not deduct additional handling fees.
Refund Processing Time
After we receive and inspect the returned goods to confirm that they meet the return conditions, we will complete the refund review and transfer process within 5 working days. The actual arrival time of the refund shall be subject to the processing rules of your payment platform or bank.
Supplementary Notes
All returned products must keep the original packaging, complete accessories and unused appearance (except for damaged products confirmed by our customer service).
If the customer fails to comply with the return regulations (such as sending goods to an invalid address), the loss of goods and the failure of refund shall be borne by the customer.
We reserve the right to modify this return and refund policy without prior notice, and the updated policy will be displayed on the official website synchronously.